Placing an order is easy! Simply browse our collections, add your favourite pieces to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Yes! We specialise in bespoke jewellery, allowing you to create a one-of-a-kind piece tailored to your style. Whether it’s a personalised engraving, a unique design, or a fully custom creation, our team will bring your vision to life. To start your bespoke order, contact us here.

Absolutely! Our Bridal Collection includes timeless engagement rings, wedding bands, and elegant pieces for brides, bridesmaids, and special occasions. We also offer custom bridal jewellery to perfectly complement your wedding day. For bespoke bridal orders, please contact us here.

We accept all major debit and credit cards, PayPal, and other secure payment options such as Apple Pay. At checkout, you can choose your preferred method.

Yes! We offer free standard shipping on all UK orders. For international orders, shipping is £100 including insurance for your purchase.

From when we dispatch your order (within 4 weeks of order date):

UK Standard Shipping: 2-5 business days (Free)

International Standard Shipping: 7-14 business days (£100 fee)

International Express Shipping: Please contact us if you require this option.

Please note that delivery times may vary depending on your location and customs processing.

Yes! Once your order is shipped, you will receive a confirmation email with tracking details.

Yes, we ship worldwide, including to the EU, USA, and beyond. International shipping costs apply for all orders.

International orders may be subject to customs fees or import taxes based on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more details.

We offer a 28-day return policy. If you’re not completely satisfied, you can return your item within 28 days of receipt for a refund or exchange, provided it is in its original condition and packaging.

To initiate a return, please email our customer care team at enquiries@lulukachoo.com with your order number and reason for return. You’ll receive further instructions on how to proceed.

At this time, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Unfortunately, bespoke, engraved, or custom-made jewellery is non-refundable unless faulty. Please ensure all details are correct before confirming your bespoke order.

In the rare event that your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll arrange for a replacement or repair.

Yes! Exchanges are accepted within 28 days, provided the item is unworn and in its original packaging.

To keep your jewellery looking its best:

- Store it in a dry place, away from moisture.

- Remove before swimming, showering, or using harsh chemicals.

- Use a soft cloth to clean and polish.

Solid gold and platinum pieces are waterproof, but we recommend avoiding prolonged exposure to water for gold vermeil and silver jewellery to maintain their longevity.

Yes, we offer repair services for Lulu Kachoo pieces. Contact us with details, and we’ll assist with the process.

Bespoke orders can typically take 6 weeks to complete, depending on the complexity of the design and process.

Yes! We work with a range of precious metals and gemstones to create custom designs tailored to your vision.

Yes! We specialise in custom engagement rings and wedding bands. Contact us to begin the bespoke process.

You can reach us via email at enquiries@lulukachoo.com or through our contact form here.

Our team is available Monday to Friday, 9 AM – 6 PM (GMT).

Lulu Kachoo is based in the United Kingdom and ships worldwide.