Placing an order is easy! Simply browse our collections, add your favourite pieces to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Yes! We specialise in bespoke jewellery, allowing you to create a one-of-a-kind piece tailored to your style. Whether it’s a personalised engraving, a unique design, or a fully custom creation, our team will bring your vision to life. To start your bespoke order, contact us here.

Absolutely! Our Bridal Collection includes timeless engagement rings, wedding bands, and elegant pieces for brides, bridesmaids, and special occasions. We also offer custom bridal jewellery to perfectly complement your wedding day. For bespoke bridal orders, please contact us here.

We accept all major debit and credit cards, PayPal, and other secure payment options such as Apple Pay. At checkout, you can choose your preferred method.

Yes! We offer free standard shipping on all UK orders. For international orders, shipping is £100 including insurance for your purchase.

All Lulu Kachoo jewellery is made to order. Please allow approximately 4 weeks for your piece to be carefully crafted and prepared for dispatch.

Once your order has been completed and dispatched, the estimated delivery times are:

• UK standard delivery: 2–5 business days.
  
• International delivery: 7–30 business days, depending on the destination and customs processing.
  
• International express delivery: Available upon request.
  

You will receive an email containing your tracking information once your order has been dispatched.

If your order is time-sensitive, please contact us before purchasing at enquiries@lulukachoo.com.

Yes! Once your order is shipped, you will receive a confirmation email with tracking details.

Yes, we ship worldwide, including to the EU, USA, and beyond. International shipping costs apply for all orders.

International orders may be subject to customs fees or import taxes based on your country’s regulations. These charges are the responsibility of the customer. Please check with your local customs office for more details.

As all Lulu Kachoo jewellery is made to order, most pieces cannot be returned or refunded once production has begun.

Where an item is eligible for return, you must contact us within 28 days of delivery. The item must be unworn, unused, in its original condition and returned with all original packaging and proof of purchase.

This does not affect your legal rights if an item is faulty, damaged or not as described. Please review our full Returns & Refunds Policy before ordering.

Before returning an item, please email enquiries@lulukachoo.com with your order number and reason for the return.

Our customer care team will confirm whether the item is eligible and provide return authorisation and instructions. Items returned without prior authorisation may not be accepted.

Return shipping costs are normally the responsibility of the customer.

If your jewellery is faulty, damaged or incorrect, please contact us before returning it so that we can advise you on the appropriate arrangements.

Made-to-order, bespoke, engraved, personalised and customised jewellery cannot normally be returned, exchanged or refunded once production has begun.

This does not affect your legal rights if the item is faulty, damaged or not as described.

Please check all sizes, spelling, personalisation details, materials and design choices carefully before confirming your order.

Please contact enquiries@lulukachoo.com as soon as possible with your order number, a description of the issue and clear photographs of the item and packaging.

We will assess the issue and advise you of the available resolution, which may include a repair, replacement or refund where appropriate.

Your statutory rights are not affected.

Exchanges are only available for items that are eligible for return.

Made-to-order, bespoke, personalised, engraved and customised jewellery cannot normally be exchanged once production has begun (typically within 48hrs of your order).

Please contact us before returning anything so that we can confirm whether your item is eligible.

You may request to cancel your order before production has begun. As production may begin within 48 hours of an order being placed, please contact enquiries@lulukachoo.com as soon as possible.

Once production has begun, we are normally unable to cancel the order because the jewellery is being manufactured specifically for you.

To keep your jewellery looking its best:

- Store it in a dry place, away from moisture.

- Remove before swimming, showering, or using harsh chemicals.

- Use a soft cloth to clean and polish.

Solid gold and platinum pieces are waterproof, but we recommend avoiding prolonged exposure to water for gold vermeil and silver jewellery to maintain their longevity.

Yes, we offer repair services for Lulu Kachoo pieces. Contact us with details, and we’ll assist with the process.

Bespoke orders can typically take 6 weeks to complete, depending on the complexity of the design and process.

Yes! We work with a range of precious metals and gemstones to create custom designs tailored to your vision.

Yes! We specialise in custom engagement rings and wedding bands. Contact us to begin the bespoke design process.

You can reach us via email at enquiries@lulukachoo.com or through our contact form here.

Our team is available Monday to Friday, 9am-6pm (GMT).

Lulu Kachoo is based in the United Kingdom and ships worldwide.