Shipping policy

At Lulu Kachoo, we ensure your jewellery reaches you safely and securely. Please review our shipping details below before placing your order.

UK Shipping – Free on All Orders

We offer free standard shipping on all orders within the United Kingdom.

• Delivery Time: 2-5 business days after your order has been fulfilled.

International Shipping – £100 (Includes Insurance)

• For all international orders, including the EU, shipping is a flat fee of £100. This cost includes:
  • Fully insured shipping for peace of mind
  • Secure packaging to protect your jewellery
  • Global tracked delivery
• Delivery Time: 7-30 business days after your order has been fulfilled (varies by destination and customs processing)
• Express International Shipping: Available upon request (fees may apply)

Order Fulfilment & Processing Time

As many of our pieces are made to order, order fulfilment can take up to 4 weeks if an item is not readily available. Once your order has been fulfilled, it will be dispatched according to the shipping method selected.

If your order is time-sensitive, please contact us before purchasing to confirm availability.

Customs & Duties

International orders may be subject to customs duties or import taxes based on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for any additional fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

For any shipping-related inquiries, please contact our customer service team at enquiries@lulukachoo.com.